Get in Touch - Kiddie Kobbler St Laurent

Company details

Kiddie Kobbler St Laurent
1177 St Laurent Blvd
Ottawa, ON. K1K 3B7.
Canada

+1 (613) 746-6411
Mon-Sat from 10AM-4PM

[email protected]
For general inquiries and virtual fittings

Facebook messenger chat
Typically replies within 20 minutes

Mon-Sat: 10AM to 4PM
Sun: Closed
We are currently open for curbside pickup.

Contact us

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Frequently asked questions

1. Products
1.1 Why are some products separated by size? (Youth 6.5-7)

We are a small business located in Ottawa, Ontario where there are HST rules surrounding "children's tax". Ontario deems shoes, and footwear youth size 6 and below as children's items, but footwear that is a youth 6.5 or more like a normally taxed item. This means all footwear on the website that is a youth 6 or lower only has a 5% sales tax and all adult footwear and big youth sizes are taxed at the full 13% tax. We know that they're still children's shoes but unfortunately, we have to comply with the province! The products are separated to make the taxes easier on our side - thank you for understanding!

1.2 Do you carry more/different products in the store?

Yes! We carry more brands in-store, if you are looking for something specific please contact [email protected] as we may be able to find what you are looking for and ship it out to you regardless!

1.3 How do I know the correct size to purchase?

Please consult Stride Rite's printable measuring chart! Printing this measurement guide will allow you to measure your child's foot from home. Alternatively, if you measure your child's foot with a ruler or send photos to our email we will do the work for you and let you know what size we recommend for each specific shoe. We generally suggest sizing slightly larger than your child's foot to ensure room for growth. If you have any specific questions or concerns regarding sizing please don't hesitate to contact us at [email protected]

2. Shipping
2.1 How long will it take to receive my order?

Our website runs on live inventory, so when you order an item we have it! After placing an order, please allow 1-3 business days to process the order. At this time we will send you confirmation of your shipment including a tracking number. You will be able to track your shipment online via the Canada Post Website. 

Please allow 2-3 business days for shipments to arrive within Ontario.

Please allow 3-5 business days for shipments to arrive outside of Ontario.

*Please note that due to the present COVID-19 situation, Canada Post is experiencing significant shipping delays. We appreciate your patience and understanding at this time, we are doing our best to get all of your products to you!*

Please note: for orders that contain multiple items you may receive each item separately, on separate dates. This will not affect your shipping costs.

2.2 I selected "In-Store Pickup", when will my order be available?

Once we have received and processed your order we will send you an email once your product is available for pick-up. This can take up to 3 business days if the item is in our warehouse. However, in most cases, your item will be available for pickup within 1 hour to 1 business day!

2.3 How can I cancel or change my order?

Orders can be changed or cancelled prior to receiving your shipment confirmation email.

To cancel or change an order, simply email [email protected] with your request. 

Please include:

  • Full name
  • Order number 
  • Best contact number to reach you at

 

 

Orders cannot be cancelled or changed once you have received your confirmation of shipment email.

Please refer to our return policy for more information.

2.4 Do you ship outside of Canada?

At this time we are not able to offer shipping outside of Canada. We ship to all Canadian provinces and territories.

3. My Order
3.1 Which payment methods do you currently accept?

We currently accept most major credit cards.

IMPORTANT: Your billing address must exactly match your name, address and postal code exactly as they appear on your credit card statement. This information is used as a part of the validation process for your credit card payment.

3.2 How can I cancel or change my order?

Orders can be changed or cancelled prior to receiving your shipment confirmation email.

To cancel or change an order, simply email [email protected] with your request. 

Please include:

  • Full name
  • Order number 
  • Best contact number to reach you at

 

 

Orders cannot be cancelled or changed once you have received your confirmation of shipment email.

Please refer to our return policy for more information.

Visit us in-person!

For 28 years we have been fitting families and children in Ottawa (and beyond) with proper footwear. Come see what makes us famous - how much we LOVE what we do.

Kiddie Kobbler St Laurent

1177 St Laurent Blvd
Ottawa, ON
K1K 3B7

(613) 746-6411
curbside pickup and phone fittings Mon-Sat 10-4
Contact us